Temporary Contact Center Associate

  • location: Piscataway, NJ
  • type: Contract
  • salary: $15 per hour
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job description

Temporary Contact Center Associate

job summary:
One of our top clients, located in Piscataway, NJ is looking to hire a Temporary Contact Center Associate for an indefinite period of time. This position will pay 14-15 per hour, contingent on experience.

Responsibilities Include:



- The Contact Center temporary employee will be available to work Monday through Friday, 8am - 5:00pm, 25 - 40hours as business needs dictate.

- Support priority projects

- Internal/external Customer focused and is dedicated to meeting the project expectations

- Respond to member and customer inquiries, that come into the Contact Center via Chat, Telephone and Email ( Web Account support, Updating Profiles, Replacement Publications Issues, Member cards) as needed

- Conduct Outreaches, new Member and Arrears

- Meet the department metrics (Chat aht, Productivity, Outreach, Response time, etc...)

- Interact productively with members and customers of multi culture backgrounds

- Project a positive, professional image of self and the company to insure productive relationships with internal and external partners

- Provide prompt high quality service to our internal and external partners

- Assume ownership and accountability for resolution of all inquiries and follows through on follow up

- Makes decisions in a timely manner under tight deadlines

- Research/resolution for Unidentified check/declined credit cards/Money on account

 



Qualifications




REQUIREMENTS
 


- Work independently and have self-accountability

- 1-2 years customer service experience in a high volume contact center

- Excellent oral and written communication skills

- Strong organization skills

- Strong typing skills

- Knowledgeable of the Chat environment

- Team oriented; ability to partner and share information, and foster relationships

- Experience servicing customers with diverse cultural backgrounds

- Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.

- Working knowledge of MS Office Applications (Word, Excel, Power Point, Access) Google Mail & experience with internet related technologies is a plus

- Must be able to operate in an electronic environment

- This job requires heavy interaction & necessary diplomacy with diverse staff as well as membership base.

- Must have excellent command of English grammar and syntax. S/he will develop documentation that must be communicated clearly and with a purpose. Writing must be clear, business oriented and concise, as well as presented in a manner that is easily understood

- S/he must read and comprehend what s/he is reading at a high level



 
location: Piscataway, New Jersey
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
One of our top clients, located in Piscataway, NJ is looking to hire a Temporary Contact Center Associate for an indefinite period of time. This position will pay 14-15 per hour, contingent on experience.

Responsibilities Include:



- The Contact Center temporary employee will be available to work Monday through Friday, 8am - 5:00pm, 25 - 40hours as business needs dictate.

- Support priority projects

- Internal/external Customer focused and is dedicated to meeting the project expectations

- Respond to member and customer inquiries, that come into the Contact Center via Chat, Telephone and Email ( Web Account support, Updating Profiles, Replacement Publications Issues, Member cards) as needed

- Conduct Outreaches, new Member and Arrears

- Meet the department metrics (Chat aht, Productivity, Outreach, Response time, etc...)

- Interact productively with members and customers of multi culture backgrounds

- Project a positive, professional image of self and the company to insure productive relationships with internal and external partners

- Provide prompt high quality service to our internal and external partners

- Assume ownership and accountability for resolution of all inquiries and follows through on follow up

- Makes decisions in a timely manner under tight deadlines

- Research/resolution for Unidentified check/declined credit cards/Money on account

 



Qualifications




REQUIREMENTS
 


- Work independently and have self-accountability

- 1-2 years customer service experience in a high volume contact center

- Excellent oral and written communication skills

- Strong organization skills

- Strong typing skills

- Knowledgeable of the Chat environment

- Team oriented; ability to partner and share information, and foster relationships

- Experience servicing customers with diverse cultural backgrounds

- Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.

- Working knowledge of MS Office Applications (Word, Excel, Power Point, Access) Google Mail & experience with internet related technologies is a plus

- Must be able to operate in an electronic environment

- This job requires heavy interaction & necessary diplomacy with diverse staff as well as membership base.

- Must have excellent command of English grammar and syntax. S/he will develop documentation that must be communicated clearly and with a purpose. Writing must be clear, business oriented and concise, as well as presented in a manner that is easily understood

- S/he must read and comprehend what s/he is reading at a high level



 
qualifications:
One of our top clients, located in Piscataway, NJ is looking to hire a Temporary Contact Center Associate for an indefinite period of time. This position will pay 14-15 per hour, contingent on experience.

Responsibilities Include:



- The Contact Center temporary employee will be available to work Monday through Friday, 8am - 5:00pm, 25 - 40hours as business needs dictate.

- Support priority projects

- Internal/external Customer focused and is dedicated to meeting the project expectations

- Respond to member and customer inquiries, that come into the Contact Center via Chat, Telephone and Email ( Web Account support, Updating Profiles, Replacement Publications Issues, Member cards) as needed

- Conduct Outreaches, new Member and Arrears

- Meet the department metrics (Chat aht, Productivity, Outreach, Response time, etc...)

- Interact productively with members and customers of multi culture backgrounds

- Project a positive, professional image of self and the company to insure productive relationships with internal and external partners

- Provide prompt high quality service to our internal and external partners

- Assume ownership and accountability for resolution of all inquiries and follows through on follow up

- Makes decisions in a timely manner under tight deadlines

- Research/resolution for Unidentified check/declined credit cards/Money on account

 



Qualifications




REQUIREMENTS
 


- Work independently and have self-accountability

- 1-2 years customer service experience in a high volume contact center

- Excellent oral and written communication skills

- Strong organization skills

- Strong typing skills

- Knowledgeable of the Chat environment

- Team oriented; ability to partner and share information, and foster relationships

- Experience servicing customers with diverse cultural backgrounds

- Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.

- Working knowledge of MS Office Applications (Word, Excel, Power Point, Access) Google Mail & experience with internet related technologies is a plus

- Must be able to operate in an electronic environment

- This job requires heavy interaction & necessary diplomacy with diverse staff as well as membership base.

- Must have excellent command of English grammar and syntax. S/he will develop documentation that must be communicated clearly and with a purpose. Writing must be clear, business oriented and concise, as well as presented in a manner that is easily understood

- S/he must read and comprehend what s/he is reading at a high level



 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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