Operations Support Specialist

  • location: Tampa, FL
  • type: Contract
  • salary: $18 per hour
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job description

Operations Support Specialist

job summary:
Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.
  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.
ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position
Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.
  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.
  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.
  • Develops, recommends and implements process improvements to improve efficiencies and services provided.
  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.
  • Completes root cause analysis on error reports from Operations and from business units.
  • Completes trending analysis on reports utilizing problem solving skills.
  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.
  • Ensures associates are trained on new processes and receive refresher training.
  • Creates/revises training as needed.
  • Facilitates and participates in meetings with other departments and line of business as needed.
  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.
  • Completes gap analysis on training for the business.
MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent
  • A Bachelor's Degree in a related field Preferred
Work Experience

  • 4+ years of experience in a related field Required
  • Other Previous experience in a customer service environment and health insurance Preferred
Skills

  • Demonstrated analytical skills
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to communicate and make recommendations to upper management
  • Other Strong understanding of managed care and its place in the health care industry
  • Other Understanding of interdependencies on other business units such as Health Services.
  • Provider Relations. Sales. Vendors. Claims
 
location: Tampa, Florida
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 4 Years
 
responsibilities:
Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.
  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.
ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position
Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.
  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.
  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.
  • Develops, recommends and implements process improvements to improve efficiencies and services provided.
  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.
  • Completes root cause analysis on error reports from Operations and from business units.
  • Completes trending analysis on reports utilizing problem solving skills.
  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.
  • Ensures associates are trained on new processes and receive refresher training.
  • Creates/revises training as needed.
  • Facilitates and participates in meetings with other departments and line of business as needed.
  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.
  • Completes gap analysis on training for the business.
MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent
  • A Bachelor's Degree in a related field Preferred
Work Experience

  • 4+ years of experience in a related field Required
  • Other Previous experience in a customer service environment and health insurance Preferred
Skills

  • Demonstrated analytical skills
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to communicate and make recommendations to upper management
  • Other Strong understanding of managed care and its place in the health care industry
  • Other Understanding of interdependencies on other business units such as Health Services.
  • Provider Relations. Sales. Vendors. Claims
 
qualifications:
Description:

Operations Support Specialist

JOB SUMMARY

  • Assists in activities for the business function (or multiple functions) within assigned area of Operations, internal and/or external.
  • Root Cause Analysis, Trending and Process Improvement, Assignments are broad in nature.
ESSENTIAL FUNCTIONS

  • The following is not intended to be an exhaustive list of all duties required of this position
Key Duties and Responsibilities

  • Accountable for critical/complex processes or functions within the department.
  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others.
  • Serves as liaison between departments when it becomes necessary due to member or workflow issues.
  • Develops, recommends and implements process improvements to improve efficiencies and services provided.
  • Manages key project initiatives including ,setting deadlines, assigning responsibilities and monitoring/summarizing project progress.
  • Completes root cause analysis on error reports from Operations and from business units.
  • Completes trending analysis on reports utilizing problem solving skills.
  • Updates and creates resources on Client link applicable to assigned area, such as timely announcements ,step actions, reference call tools FAQs etc.
  • Ensures associates are trained on new processes and receive refresher training.
  • Creates/revises training as needed.
  • Facilitates and participates in meetings with other departments and line of business as needed.
  • Act in a liaison capacity for the Mgr/ Sr Mgr representing Operations with other areas and business units.
  • Completes gap analysis on training for the business.
MINIMUM QUALIFICATIONS

  • A High School or GED or equivalent
  • A Bachelor's Degree in a related field Preferred
Work Experience

  • 4+ years of experience in a related field Required
  • Other Previous experience in a customer service environment and health insurance Preferred
Skills

  • Demonstrated analytical skills
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to communicate and make recommendations to upper management
  • Other Strong understanding of managed care and its place in the health care industry
  • Other Understanding of interdependencies on other business units such as Health Services.
  • Provider Relations. Sales. Vendors. Claims
 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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