Intake Coordinator

  • location: Lewisville, TX
  • type: Contract
  • salary: $16.50 per hour
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job description

Intake Coordinator

job summary:
Accountabilities in this role:

- Responsible for handling approximately 50 - 150 inbound/outbound calls per day with ability to determine needs and manage accordingly

- Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications

- Enter detailed information into company proprietary software while conversing via telephone

- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

- Understanding of HIPAA and PHI

Skills/Qualifications:

- High School education required

- 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience

- Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

- Knowledgeable of insurance billing methods and general pharmacy operations a plus

- Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.

- Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting

- Strong attention to detail and quality documentation

- Exceptional verbal communicator with friendly tone, empathy and customer centric focus

- Independent worker and self-starter with solid time management skills and ability to work with high volume production teams

- Continuous learner with a desire to move into a senior level role

- Solid work ethic and driven to achieve daily/weekly metrics

- Adherence to company attendance policies

 
location: Lewisville, Texas
job type: Contract
work hours: 8 to 5
education: High School
experience: 2 Years
 
responsibilities:
Accountabilities in this role:

- Responsible for handling approximately 50 - 150 inbound/outbound calls per day with ability to determine needs and manage accordingly

- Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications

- Enter detailed information into company proprietary software while conversing via telephone

- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

- Understanding of HIPAA and PHI

 
qualifications:
Skills/Qualifications:

- High School education required

- 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience

- Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

- Knowledgeable of insurance billing methods and general pharmacy operations a plus

- Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.

- Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting

- Strong attention to detail and quality documentation

- Exceptional verbal communicator with friendly tone, empathy and customer centric focus

- Independent worker and self-starter with solid time management skills and ability to work with high volume production teams

- Continuous learner with a desire to move into a senior level role

- Solid work ethic and driven to achieve daily/weekly metrics

- Adherence to company attendance policies

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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