Research Remediation Analyst

  • location: West Des Moines, IA
  • type: Contract
  • salary: $17 - $22 per hour
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job description

Research Remediation Analyst

job summary:
Job Functions:

  • May cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as neede
  • Processing complex and/or corrective transactions to ensure customer is taken care of in a reasonable manner
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements
  • Recommend standards, policies, and/or procedures to correct deficiencies.
  • Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
 
location: West Des Moines, Iowa
job type: Contract
salary: $17 - 22 per hour
work hours: 9 to 5
education: No Degree Required
experience: 2 Years
 
responsibilities:
Job Functions:

  • Works under limited supervision to analyze and solve complex operational, systems-related and/or customer issues
  • May cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues by researching product information
  • Maintain a strong working relationship with all internal business partners
  • Perform daily loan review processes within a prescribed time-frame
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements
  • Recommend standards, policies, and/or procedures to correct deficiencies.
  • Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
Responsibilities:

  • Responds to and researches and resolves escalated inquiries
  • Review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions
  • Research to ensure loans are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
 
qualifications:
Desired Qualifications:

  • Strong Excel OR Access Database skills
  • 4+ years experience with customer contact in financial services environment
  • 3+ years experience in one or more of the following: customer service, claims, mortgage, operations, underwriting, or quality assurance.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law

 
skills: $1 - 2 billion
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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