Corporate Resolutions - Regulatory Agency Specialist

  • location: Pasadena, CA
  • type: Contract
  • salary: $16 - $18 per hour
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job description

Corporate Resolutions - Regulatory Agency Specialist

job summary:
Corporate Resolutions - Regulatory Agency Specialist position open for major financial tech services company

 
location: Pasadena, California
job type: Contract
salary: $16 - 18 per hour
work hours: 9 to 6
education: Unknown
experience: 4 Years
 
responsibilities:
Responsibilities

The objective of the position is to advocate for our Customers by managing all written regulatory complaints that are filed against the corporation to attain the best possible response and resolution. Corporate Resolutions Specialists (Agency Associates) are responsible for resolving the most escalated customer-initiated issues to the highest professional standards. In Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make an impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

 
qualifications:
Qualifications:

Four years of call center Customer Care experience, preferably in a financial services environment

Two years of experience with responding to written regulatory complaints (or equivalent)

Exceptional written skills with the ability to communicate with all levels of executive management.

Excellent oral and interpersonal communication skills.

Excellent organizational skills.

Strong listening and analytical skills.

Strong knowledge of Customer Care processes and techniques.

Intermediate level of knowledge/expertise with PC hardware and software (Word, Excel, Access and PowerPoint).

Demonstrated ability to work well in a high paced work environment.

Committed to providing objective and unbiased analysis of work production.

Dedication to providing exceptional customer service

Committed to providing objective and unbiased analysis of work production.

Dedication to providing exceptional customer service.

 
skills: MS Office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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