Sales Support Specialist

  • location: Denver, CO
  • type: Contract
  • salary: $25 per hour
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job description

Sales Support Specialist

job summary:
Sales Support Specialist needed to support a leading Healthcare company for a six month contract opportunity/

 
location: Denver, Colorado
job type: Contract
work hours: 8 to 5
education: No Degree Required
experience: 0 Years
 
responsibilities:
Primary Function:

  • Administration of the Broker Commission Policies in order to process commissions in the appropriate systems, respond to inquiries (via the 1-800 customer service line or emails), solve problems, and ensure client satisfaction.
Manage incoming compensation paperwork

  • Accountable for determining outstanding requirements per procedure standards
  • Communicate to sales and other internal matrix partners within 48 hours if any documentation is missing or incomplete.
  • Performs specific audit procedures on simple to complex audits on accounts in question by the brokers. Compile the data and communicate the findings.
  • Reconciles case and broker commissions to ensure accurate broker commissions' were paid; process adjustments as needed.
  • Creates, analyzes, and responds to standard or non-standard reports.
Phones/Customer Relations

  • Provides support to sales and producers related to commissions
  • Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
Report Maintenance:

  • Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
  • Accountable for escalating any known issues to management with possible suggestions for solutions.
 
qualifications:
Qualifications

  • Proven organizational and analytical skills
  • Demonstrated ability to multi-task
  • Excellent customer service/communication skills
  • Expertise in various systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
  • Finance, banking or billing experience preferred
 
skills: Sales
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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