Sales Support Project Coordinator

  • location: Saint Paul, MN
  • type: Contract
  • salary: $19 - $20 per hour
easy apply

job description

Sales Support Project Coordinator

job summary:
Job Summary:

The person hired for the position of Sales Support Center Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

Primary Responsibilities include but are not limited to the following:

  • Acts as the primary liaison with internal customers
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence
  • Educates and informs internal customers of various processes and directs to appropriate resources
  • Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions.
  • Provides insight to resolve problems
  • Participates in and maintains a quality service culture
  • Supports the organization's quality program(s)
  • Participates in or leads department initiatives and shares knowledge with colleagues
Basic Qualifications:

  • Bachelor's Degree or higher from an accredited university
  • Minimum one (1) year of experience in customer service and/or sales
Preferred Qualifications:

  • Salesforce system experience is preferred
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
  • Ability to work in a high volume rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products and 3M Customer Service systems
  • Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
 
location: Saint Paul, Minnesota
job type: Contract
salary: $19 - 20 per hour
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
Primary Responsibilities include but are not limited to the following:

  • Acts as the primary liaison with internal customers
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence
  • Educates and informs internal customers of various processes and directs to appropriate resources
  • Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions.
  • Provides insight to resolve problems
  • Participates in and maintains a quality service culture
  • Supports the organization's quality program(s)
  • Participates in or leads department initiatives and shares knowledge with colleagues
 
qualifications:
Basic Qualifications:

  • Bachelor's Degree or higher from an accredited university
  • Minimum one (1) year of experience in customer service and/or sales
Preferred Qualifications:

  • Salesforce system experience is preferred
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
  • Ability to work in a high volume rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
 
skills: SalesForce.com
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Project Manager

  • location: Saint Paul, MN
  • job type: Contract
  • salary: $55 - $63 per hour
  • date posted: 7/16/2019


    Sales Consultant

  • location: Minneapolis, MN
  • job type: Permanent
  • salary: $40,000 - $44,000 per year
  • date posted: 8/27/2019