Business Support Consultant

  • location: Saint Paul, MN
  • type: Contract
  • salary: $30 per hour
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job description

Business Support Consultant

job summary:
Business Support Consultant

As a member of the team, your duties may include:

- Working out of a queue and responding timely to inquiries and requests

- Answering PM policy and methodology questions that require additional research

- Providing specialized technical knowledge and support for EPM Tools

- Trouble-shooting tickets to identify initial Root Cause and Impact Analysis

- Providing PM guidance and consultation, answering PM policy, methodology, and adherence questions that require additional research

- Administer Access Requests for EPM Tools

- Meeting high productivity standards

- Participating in conference calls with PMs, PMMs, partner groups and/or leadership to research customer inquiries

 
location: Saint Paul, Minnesota
job type: Contract
work hours: 8-5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Key responsibilities, not limited to:

This Resource & Support Center Consultant is responsible for delivering exemplary service via inbound inquiries from our team members, and serving as an experienced subject matter expert for all areas supported by the Resource & Support Center answering inquiries regarding the EPM Tool, Enterprise Project and Program Methodologies, Program and Project Management Policy, Quality Assurance, and other related topics.

 
qualifications:
Required qualifications:

- 2+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services

Desired qualifications:

- Experience with Waterfall and Agile project methodologies - Knowledge and understanding of project management and implementation - Customer service focus with the ability to respond to requests in a timely manner - Knowledge and understanding of technology support: ticketing workflow systems, in a production environment - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Excellent verbal, written, and interpersonal communication skills - Intermediate Microsoft Office skills - Ability to take initiative and work independently with minimal supervision in a structured environment - Strong organizational, multi-tasking, and prioritizing skills - Ability to identify and assess issues then make sound decisions - Ability to take on a high level of responsibility, initiative, and accountability - Ability to handle confidential material in a professional manner - Ability to maintain professional etiquette under pressure Other desired qualifications: - Experience in a demanding, time-constrained customer service environment such as a help-desk, call center, or customer service/complaint desk - Ability to analyze incoming tickets to ensure proper data categorizations and reporting are consistent and in accordance with established policies, standards and procedures - Subject matter expertise in CA PPM/EPM Tool, or similar project management tool

 
skills: Project Management, Agile
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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