Collections Analyst

  • location: Philadelphia, PA
  • type: Contract
  • salary: $18.33 - $23.33 per hour
easy apply

job description

Collections Analyst

job summary:
As a Collections Analyst, you will be responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process.

The hours for this position are 8 a.m. to 5 p.m. Monday through Friday.

- 2+ years' experience in business -to- business collections

- Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)

- Experience in a shared services/internal service delivery role desirable

- Professional Services (e.g. consulting, auditing, project-based) industry experience

- Skilled in customer service interactions

- Understanding of accounting processes

- Being adaptable to learn new processes, concepts, and skills

- Good data entry skills

- Ability to pay attention to detail

- Ability to resolve exceptions and disputes

- Ability to work well under pressure and meet deadlines

- Demonstrate high degree of interpersonal, coaching, facilitation and negotiating skills

- Ability to multi-task

- Ability to work in a team and independently

- Excellent verbal and written communication skills

- Ability to be flexible with position duties and scope of work

- Proficiency in MS Word, and MS Excel

- Associates degree in Accounting, Finance or related field is a plus

 
location: Philadelphia, Pennsylvania
job type: Contract
salary: $18.33 - 23.33 per hour
work hours: 8 to 5
education: No Degree Required
experience: 2 Years
 
responsibilities:
As a Collections Analyst, you will be responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process.

The hours for this position are 8 a.m. to 5 p.m. Monday through Friday.

Performance Objectives:

Excellence

- Analyze/monitor client A/R account balances for past due

- Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)

- Utilize collections tools and workflow to manage contacts

- Escalate collection issues to field finance managers and business as needed

- Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved

- Ensure all work is performed in accordance with targets

- Plan and organize work so that Service Level Agreement objectives are realized

- Contribute ideas and actions towards the continuous improvement of processes within area of influence

- Understand and apply Towers Watson's Billing processes, policies, procedures and internal control standards

People

- Interface with other GFO teams to ensure compliance with cross-team responsibilities

- Make strong contributions to the productivity of the team.

- Work effectively within the team dynamic

- Recognize and communicate potential issues to team leader as appropriate

 
qualifications:
- 2+ years' experience in business -to- business collections

- Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)

- Experience in a shared services/internal service delivery role desirable

- Professional Services (e.g. consulting, auditing, project-based) industry experience

- Skilled in customer service interactions

- Understanding of accounting processes

- Being adaptable to learn new processes, concepts, and skills

- Good data entry skills

- Ability to pay attention to detail

- Ability to resolve exceptions and disputes

- Ability to work well under pressure and meet deadlines

- Demonstrate high degree of interpersonal, coaching, facilitation and negotiating skills

- Ability to multi-task

- Ability to work in a team and independently

- Excellent verbal and written communication skills

- Ability to be flexible with position duties and scope of work

- Proficiency in MS Word, and MS Excel

- Associates degree in Accounting, Finance or related field is a plus

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Billing Clerk

  • location: Philadelphia, PA
  • job type: Permanent
  • salary: $36,000 - $38,000 per year
  • date posted: 9/12/2019

    Bookkeeper

  • location: West Chester, PA
  • job type: Permanent
  • salary: $18 - $22 per hour
  • date posted: 9/13/2019