Business Support Consultant

  • location: Saint Paul, MN
  • type: Contract
  • salary: $35 - $60 per hour
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job description

Business Support Consultant

job summary:
Business Support Consultant

Responsibilities:

- Working out of a queue to research and respond timely to inquiries and requests

- Providing specialized technical knowledge and training support for EPM Tools

- Answering escalated EPM Tool tickets that require additional research.

- Trouble-shooting tickets to identify initial Root Cause and Impact Analysis

- Providing PM guidance and consultation, answering PM policy, methodology, and adherence questions that require additional research

- Partner with PMs, PM Managers, PM Community of Practice (PMCoP), and EPMO partners and/or leadership to research customer inquiries

- UAT Support

- Administer Access Requests for EPM Tools

- Support additional EPMO Tools as needed

Requirements:

- Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Knowledge and understanding of technology support: ticketing workflow systems, in a production environment - Strong analytical skills with high attention to detail and accuracy - Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members - Excellent verbal, written, and interpersonal communication skills - Knowledge and understanding of project management methodologies: creation of business cases, project initiation, development of comprehensive business requirements, and identification of project interdependencies - Experience with Waterfall and Agile project methodologies - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important - Customer service focus with the ability to listen to customer needs and recommend solutions - Ability to interact with integrity and a high level of professionalism with all levels of team members and management - Ability to take initiative and work independently with minimal supervision in a structured environment - Ability to present results of analyses and recommendations to senior leaders - Ability to negotiate, influence, and collaborate to build successful relationships - Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills - 4+ years of experience working in a technology help desk support environment - Ability to work across multiple lines of business leading large scale initiatives - Project Management Institute Certification (PMI) Other desired qualifications: - Subject matter expertise in EPM Tool/CA PPM - Subject matter expertise in Jira Service Desk - Strong knowledge of the Enterprise Project Management Methodology - Strong understanding of core enterprise functions and capabilities - Experience in a demanding, time-constrained customer service environment such as a help-desk, call center, or customer service/complaint desk - Ability to analyze incoming tickets to ensure proper data categorizations and reporting are consistent and in accordance with established policies, standards and procedures - Ability to present and discuss information in a manner that persuades, educates, and enhances understanding at all levels

 
location: Saint Paul, Minnesota
job type: Contract
salary: $35 - 60 per hour
work hours: 8-5
education: Bachelor's degree
experience: 6 Years
 
responsibilities:
Responsibilities:

- Working out of a queue to research and respond timely to inquiries and requests

- Providing specialized technical knowledge and training support for EPM Tools

- Answering escalated EPM Tool tickets that require additional research.

- Trouble-shooting tickets to identify initial Root Cause and Impact Analysis

- Providing PM guidance and consultation, answering PM policy, methodology, and adherence questions that require additional research

- Partner with PMs, PM Managers, PM Community of Practice (PMCoP), and EPMO partners and/or leadership to research customer inquiries

- UAT Support

- Administer Access Requests for EPM Tools

- Support additional EPMO Tools as needed

 
qualifications:
Requirements:

- Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Knowledge and understanding of technology support: ticketing workflow systems, in a production environment - Strong analytical skills with high attention to detail and accuracy - Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members - Excellent verbal, written, and interpersonal communication skills - Knowledge and understanding of project management methodologies: creation of business cases, project initiation, development of comprehensive business requirements, and identification of project interdependencies - Experience with Waterfall and Agile project methodologies - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important - Customer service focus with the ability to listen to customer needs and recommend solutions - Ability to interact with integrity and a high level of professionalism with all levels of team members and management - Ability to take initiative and work independently with minimal supervision in a structured environment - Ability to present results of analyses and recommendations to senior leaders - Ability to negotiate, influence, and collaborate to build successful relationships - Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills - 4+ years of experience working in a technology help desk support environment - Ability to work across multiple lines of business leading large scale initiatives - Project Management Institute Certification (PMI) Other desired qualifications: - Subject matter expertise in EPM Tool/CA PPM - Subject matter expertise in Jira Service Desk - Strong knowledge of the Enterprise Project Management Methodology - Strong understanding of core enterprise functions and capabilities - Experience in a demanding, time-constrained customer service environment such as a help-desk, call center, or customer service/complaint desk - Ability to analyze incoming tickets to ensure proper data categorizations and reporting are consistent and in accordance with established policies, standards and procedures - Ability to present and discuss information in a manner that persuades, educates, and enhances understanding at all levels

 
skills: Project Management Professional, Agile
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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