Customer Service Advisor

  • location: Atlanta, GA
  • type: Contract
  • salary: $20 per hour
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job description

Customer Service Advisor

job summary:
What you'll do on a typical day:

  • · Receive, route, resolve and properly close all HR inquiries
  • · Create, triage and resolve customer inquiries and requests
  • · Perform daily review of open case cues
  • · Assist customers in understanding HR systems, processes and procedures
  • · Provide data entry support for new hire data, contingent worker information and employee personal data
  • · Fulfill employment verification requests if escalated
  • · Participate in system testing and identification of system and user-interface issues
At a minimum, you'll need:

· High school diploma or equivalent

· Strong customer service skills

It'd be great if you had:

Bachelor's degree or equivalent work experience

· 1 year of experience working in a Contact Center or HR

· Experience with SAP Success Factors or other HR systems

· Excellent interpersonal, listening and communication skills

· Ability to use and navigate through multiple computer applications and databases

· Ability to build strong cross-functional relationships and interact effectively with all levels of staff and management

Primary Responsibilities: (Day to Day Responsibilities):

Complete 20-30 inbound calls and 20-30 emailed cases per day

Soft Skills of Ideal Candidate:

Strong communication skills (written & verbal)

Strong professional presence

Four most critical responsibilities for this position?

- Customer Service(experience)

- Effective probing/critical thinking

- Ability to be a team player

- Ability to prioritize needs/requests

 
location: Atlanta, Georgia
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
  • · Receive, route, resolve and properly close all HR inquiries
  • · Create, triage and resolve customer inquiries and requests
  • · Perform daily review of open case cues
  • · Assist customers in understanding HR systems, processes and procedures
  • · Provide data entry support for new hire data, contingent worker information and employee personal data
  • · Fulfill employment verification requests if escalated
  • · Participate in system testing and identification of system and user-interface issues
At a minimum, you'll need:

· High school diploma or equivalent

· Strong customer service skills

It'd be great if you had:

Bachelor's degree or equivalent work experience

· 1 year of experience working in a Contact Center or HR

· Experience with SAP Success Factors or other HR systems

· Excellent interpersonal, listening and communication skills

· Ability to use and navigate through multiple computer applications and databases

· Ability to build strong cross-functional relationships and interact effectively with all levels of staff and management

Primary Responsibilities: (Day to Day Responsibilities):

Complete 20-30 inbound calls and 20-30 emailed cases per day

 
qualifications:
Soft Skills of Ideal Candidate:

Strong communication skills (written & verbal)

Strong professional presence

Four most critical responsibilities for this position?

- Customer Service(experience)

- Effective probing/critical thinking

- Ability to be a team player

- Ability to prioritize needs/requests

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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