Operations Project Coordinator I

  • location: Mountain View, CA
  • type: Contract
  • salary: $43.33 per hour
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job description

Operations Project Coordinator I

job summary:
Position Description

Our team has been developing our own set of sensors from the ground up since 2011 & in early 2019 we started making these sensors available to companies outside of self-driving. The Laser Bear team is focused on selling our lidars to the world to help others achieve their own technological breakthroughs. As a member of this entrepreneurial and results-oriented team, you will work cross functionally & have a significant impact on building our fast-growing lidar business. Our team provides guidance and attentive support to the first users of our Lidars. We are still in the early stages of selling this very advanced technology and expect our customers to have questions and provide feedback about our product.

You will be trained and properly equipped to interact with our customers. Your role will be to monitor day-to-day support inquiries and escalate priority interactions that arise as necessary. You are quick on your feet, have exceptional people skills and remain calm and collected throughout even the most stressful of circumstances. You are comfortable with technology and can adapt to new systems quickly. You have experience working directly with customers. It will be your duty to be available for contact during the entirety of the shift via phone or email.

Responsibilities:

Escalate customer issues that arise to the corresponding POC to help troubleshoot the problem.

Compose thoughtful, concise messages that align with the client's voice based app.

Be well-versed in Laser Bear's Honeycomb functionality.

Work in time-sensitive situations under pressure in a customer-focused environment.

Passionate about providing an incredible customer experience. Adapt quickly to new and developing technology.

Ability to exercise extreme patience, work under pressure, and adapt to adverse situations.

Assist in other project coordinator tasks as requested.

Skill/Experience/Education

Mandatory

BS/BA degree in any discipline or 3+ years of experience in a customer service environment Ability to work specific shifts Flexible and fast-moving self-starter who thrives in a team environment. Exemplary interpersonal skills. Strong written and verbal communication skills. Must be able to type at least 40 WPM. Experience working in CRM systems, multiple operating systems and web-based applications

 
location: Mountain View, California
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 3 Years
 
responsibilities:
Responsibilities:

Escalate customer issues that arise to the corresponding POC to help troubleshoot the problem.

Compose thoughtful, concise messages that align with the client's voice based app.

Be well-versed in Laser Bear's Honeycomb functionality.

Work in time-sensitive situations under pressure in a customer-focused environment.

Passionate about providing an incredible customer experience. Adapt quickly to new and developing technology.

Ability to exercise extreme patience, work under pressure, and adapt to adverse situations.

Assist in other project coordinator tasks as requested.

 
qualifications:
Skill/Experience/Education

Mandatory

BS/BA degree in any discipline or 3+ years of experience in a customer service environment Ability to work specific shifts Flexible and fast-moving self-starter who thrives in a team environment. Exemplary interpersonal skills. Strong written and verbal communication skills. Must be able to type at least 40 WPM. Experience working in CRM systems, multiple operating systems and web-based applications

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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