Medical Appointment Scheduler

  • location: Nashville, TN
  • type: Contract
  • salary: $20.77 per hour
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job description

Medical Appointment Scheduler

job summary:
Medical Appointment Scheduler needed for a contract opportunity!

JOB SUMMARY

  • Conducts telephonic outreach to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements.
  • Provides education to members regarding the care gaps they have.
  • Assists in scheduling doctor appointments via three-way phone calls and assists in scheduling transportation services, if needed.
  • Maintains confidentiality of business and protected health information.
 
location: Nashville, Tennessee
job type: Contract
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
  • Conducts telephonic outreach to members to support Quality Improvement. regulatory and contractual requirements.
  • Educates the member and their family about preventive health screenings while identifying barriers to care.
  • Schedules doctor appointments for all household members with care gaps with the Primary Care Physician (PCP) and/or Specialist to access needed preventive care services and close gaps in care via a three-way phone call.
  • Informs providers about the care gap(s) member has and why they are seeing the provider.
  • Arranges transportation for members as needed.
  • Documents all actions taken regarding contact related to member.
  • Interacts with other departments including Customer Service to resolve member issues.
  • Refers to CM/DM as appropriate.
  • Completes special assignments and projects instrumental to the function of the department.
  • Performs other duties as assigned.
 
qualifications:
  • A High School or GED Required
  • An Associate's Degree in a related field Preferred
  • A Bachelor's Degree in a related field Preferred
  • 1+ year of experience in member. provider and customer service or call center environment Required
 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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