Credit Collections Associate

  • location: Aurora, IL
  • type: Contract
  • salary: $19 - $23 per hour
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job description

Credit Collections Associate

job summary:
  • This is a contract role expected to last 6 months
Summary:

  • Facilitate the collections of the company's AR by monitoring accounts, contacting customers, resolving past due balances, and promoting efficient payment processes. Monitor and communicate the credit/collection risk of existing customers. Facilitate the collections of the company's AR.
 
location: Aurora, Illinois
job type: Contract
salary: $19 - 23 per hour
work hours: 8 to 5
education: High School
experience: 4 Years
 
responsibilities:
  • Managing and maintaining good working relationships with customers and internal stakeholders
  • Prepare outstanding accounts reports
  • Perform data entry & clerical duties including delivering information to customers
  • Monitoring accounts by contacting customers, resolving past due balances while promoting efficient payment processes
  • Exercise good judgment and independent decision making
  • Identify issues on improved processes to enhance timely payments and improved customer experiences
Skills:

  • Business to business collections experience
  • Microsoft Office Proficiency including advanced Excel (pivot tables, look ups)
  • Effective communication and collaboration skills including strong focus on customer service
  • Must possess strong organizational and time management skills
  • Stamina and ability to adapt in a fast-paced, constantly changing environment
  • Self-starter adept at working effectively independently or as part of a collaborative team
  • Ability to negotiate effectively and efficiently.
  • Strong critical thinker with excellent analytical and problem solving skills
  • Drive resolutions in a dynamic and rapid collection cycle with minimum service disruptions
  • Ability to learn rapidly and apply acquired skills in a multifaceted business to business model
  • Participate and contribute in team activities to assist in reaching deliverable and achieve established goals.
  • Solid customer relations with an emphasis on customer retention while achieving assigned collection goals.
  • Basic desktop computer skills and proficiency in Excel and Word software necessary
  • Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
  • Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required
  • Degree and or advanced certifications preferred
 
qualifications:
  • Organization
  • Microsoft (excel, word, outlook)
  • Business collection experience
  • High School Diploma or Equivalent
  • NACM preferred but not required
 
skills: Credit Collections
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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