Case Processor

  • location: Jacksonville, FL
  • type: Contract
  • salary: $17 per hour
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job description

Case Processor

job summary:
Why work for Randstad? We have been consistently recognized as one of the "Best Places to Work" - and with good reason. We're a company of experts with a clear dedication to those we serve. We take the time to build relationships with clients and candidates so we can truly understand what they need - and how we can help them succeed. Our people drive our business.

My client is currently looking to hire a Case Processor to research and perform reasonable investigations on customer accounts related to billing errors or fraud claims

This is a 6 month contract opportunity that has the potential to be extended.

 
location: Jacksonville, Florida
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 0 Years
 
responsibilities:
  • Good keyboard and PC skills using word processing and spreadsheet software - Required
  • Knowledge of Federal Regulations and Mastercard/Visa regulations - Desired
  • Fraud investigation knowledge and documentation related to resolving cardholder claims - Desired
Duties:

  • Entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims.
  • Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims.
  • This position utilizes Mastercard/Visa Association regulations to resolve cardholder's claim.
  • Claims are governed by Regulation E and require provisional credits, fees and cardholder communications be completed within required timeframes.
  • Chargeback processing is also a task the contractors will perform including fraud reporting.
  • This position is multi-faceted and requires a high level of accuracy and attention to detail.
  • Communication with customers via telephone and written correspondence is required.
 
qualifications:
Good keyboard and PC skills using word processing and spreadsheet software - Required

Knowledge of Federal Regulations and Mastercard/Visa regulations - Desired

Fraud investigation knowledge and documentation related to resolving cardholder claims - Desired

High School Education Required

 
skills: A/P Processing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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