job summary: This is your opportunity to join one of the top financial institutions!
We're looking for a Business Support Analyst to support the Auto Finance Group.
location: Chandler, Arizona
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
- The Business Support Associate 2 will provide support for a variety of divers support functions and/or operations/production oversight for multiple business groups or a Line of Business.
- This will include system administration activities supporting regulatory/compliance matters, business continuity planning, regulatory responses, change communications, systems analysis, and ensuring complex user access and other security administration issues are appropriately resolved.
- Current systems supported are inclusive of Collections and Recovery System, Lien Tracking System, NICE Call Recording, Workflow, iRepo, Credit Approval Authority Management System, Servicing System, Loan Origination System and other applications used within Client Auto Services.
- Working either independently or within a team, they will participate in project planning, business functional requirements review, and internal systems design and specification preparation and provide recommendations based on line of business needs.
- Conducts analysis and prepares required department documentation and procedures.
- Responsible for translating technical requirements into plain business language.
- Fosters a successful relationship with business units acting as a liaison regarding service requests and facilitating communication.
- Provides excellent customer service at all points of customer contact, internally and externally.
- Minimum 1 year related experience.
- Business experience combined with IT
- Must have strong IT Help Desk Experience
- Experience working with NICE is preferred, but not required.
*Can sit in MN, TX or NC
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.