Business Support Associates

  • location: Minneapolis, MN
  • type: Contract
  • salary: $31.08 per hour
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job description

Business Support Associates

job summary:
As a Business Support Associate you will provide support for a variety of divers support functions and/or operations/production oversight for multiple business groups or a Line of Business.

This will include system administration activities supporting regulatory/compliance matters, business continuity planning, regulatory responses, change communications, systems analysis, and ensuring complex user access and other security administration issues are appropriately resolved.

Current systems supported are:

  • Inclusive of Collections and Recovery System (CARS)
  • Lien Tracking System (LTS) for 7 of 8 resources
One resource will conduct the same functions for the following applications:

  • Workflow
  • iRepo
  • Credit Approval Authority Management System (CAAMS)
  • Servicing System (iTop)
Working either independently or within a team, they will participate in project planning, business functional requirements review, and internal systems design and specification preparation and provide recommendations based on line of business needs.

Responsibilities include:

  • Provides technical assistance and support in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements
  • Provides excellent customer service at all points of customer contact, internally and externally
  • translating technical requirements into plain business language.
  • Works with other groups to provide training, resolve questions, assess user needs and make necessary changes to the system(s)
  • Conducts analysis and prepares required department documentation and procedures
  • Fosters a successful relationship with business units acting as a liaison regarding service requests and facilitating communication
  • Gathers requirements and data used by business group
  • Maintains documentation of requests and repositories; and performs quality checks of the supported systems
  • Assists in developing guidelines for use of tables in applications
  • Updates the tables and supports the test
Desired qualifications

  • Advanced problem solving and technical troubleshooting capabilities
  • Experience in problem analysis, solution implementation, and change management
  • Exposure to requirements gathering and analysis experience
  • Ability to translate business requirements into technical requirements
  • Some experience with SQL
 
location: Minneapolis, Minnesota
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Responsibilities include:

  • Provides technical assistance and support in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements
  • Provides excellent customer service at all points of customer contact, internally and externally
  • translating technical requirements into plain business language.
  • Works with other groups to provide training, resolve questions, assess user needs and make necessary changes to the system(s)
  • Conducts analysis and prepares required department documentation and procedures
  • Fosters a successful relationship with business units acting as a liaison regarding service requests and facilitating communication
  • Gathers requirements and data used by business group
  • Maintains documentation of requests and repositories; and performs quality checks of the supported systems
  • Assists in developing guidelines for use of tables in applications
  • Updates the tables and supports the testing system changes
 
qualifications:
Desired qualifications

  • Advanced problem solving and technical troubleshooting capabilities
  • Experience in problem analysis, solution implementation, and change management
  • Exposure to requirements gathering and analysis experience
  • Ability to translate business requirements into technical requirements
  • Some experience with SQL
 
skills: Project Management
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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