Billing Specialist

  • location: New York, NY
  • type: Contract
  • salary: $33.33 per hour
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job description

Billing Specialist

job summary:
Billing Specialist needed to support the Reporting Operations Team.

Responsibilities

Respond to Partner support requests (via email ticketing system)

Analyse, investigate, and troubleshoot support issues via various internal tools and processes

Identify needs and collaborate on projects to improve support tools and processes

Skill/Experience/Education

Mandatory

Minimum Qualifications 1-2 years customer or client service experience 1-2 years experience in a technical environment Excellent written communication skills Fluency in written and spoken English Ability to quickly learn new tools and processes Ability to identify and troubleshoot customer issues quickly and efficiently Ability to work in a dynamic, fast-paced environment Strong attention to detail Proactive, hard-working, self-starter Friendly and helpful demeanor

Desired

Preferred Qualifications BA/BS degree Music or some form of digital media experience Web-based CMS experience Multilingual

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Skill Name

Level (1-5, 5 being the highest)

1 2 3 4 5

Years

Mandatory(Yes/No)





Customer Service

3

0-3 Years

Yes







  • Description Interacting directly with partners who have questions about their royalty reporting.






SQL

4

0-3 Years

No







  • Description Ability to query and analyze data sets/reports




 
location: New York, New York
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
Responsibilities

Respond to Partner support requests (via email ticketing system)

Analyse, investigate, and troubleshoot support issues via various internal tools and processes

Identify needs and collaborate on projects to improve support tools and processes

 
qualifications:
Skill/Experience/Education

Mandatory

Minimum Qualifications 1-2 years customer or client service experience 1-2 years experience in a technical environment Excellent written communication skills Fluency in written and spoken English Ability to quickly learn new tools and processes Ability to identify and troubleshoot customer issues quickly and efficiently Ability to work in a dynamic, fast-paced environment Strong attention to detail Proactive, hard-working, self-starter Friendly and helpful demeanor

Desired

Preferred Qualifications BA/BS degree Music or some form of digital media experience Web-based CMS experience Multilingual

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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