Operations Analyst

  • location: Mountain View, CA
  • type: Contract
  • salary: $43.33 per hour
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job description

Operations Analyst

job summary:
Position Description

- Own and manage operational processes across internal and external teams, including approval processes, generating trial / offer codes, and reporting

- Lead creation and management of product and benefits documentation alongside marketing, partnerships, product, and engineering teams: languages, version control, updates, distribution, and legal reviews

- Create and manage physical and digital training materials and training system operations (e.g. Client Retail Training)

- Assist in authoring and gathering content (copywriting, screenshots, T&Cs, walkthroughs, etc.) and managing digital collateral access and distribution

Skill/Experience/Education

Mandatory

  • 2-4+ years experience partner or program management, with a strong understanding of business processes or operations
  • Excellent communication skills, including verbal and written abilities
  • Strong interpersonal skills: collecting feedback from stakeholders and collaboration
  • Strong program management and efficiency
  • Attention to detail and organizational skills
  • Strategically and analytically capable to match day-to-day execution requirements
Desired

  • SQL and data analytics background.
  • Copywriting or content creation experience.
  • Team player with strong interpersonal skills
Skill Matrix



Skill Name

Level (1-5, 5 being the highest)

1 2 3 4 5

Years

Mandatory(Yes/No)

Description





Program Management

4

0-3 Years

Yes







Communication

4

0-3 Years

Yes







Analytics

3

0-3 Years

Yes



 
location: Mountain View, California
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 4 Years
 
responsibilities:
Position Description

- Own and manage operational processes across internal and external teams, including approval processes, generating trial / offer codes, and reporting

- Lead creation and management of product and benefits documentation alongside marketing, partnerships, product, and engineering teams: languages, version control, updates, distribution, and legal reviews

- Create and manage physical and digital training materials and training system operations (e.g. Client Retail Training)

- Assist in authoring and gathering content (copywriting, screenshots, T&Cs, walkthroughs, etc.) and managing digital collateral access and distribution

Skill/Experience/Education

Mandatory

  • 2-4+ years experience partner or program management, with a strong understanding of business processes or operations
  • Excellent communication skills, including verbal and written abilities
  • Strong interpersonal skills: collecting feedback from stakeholders and collaboration
  • Strong program management and efficiency
  • Attention to detail and organizational skills
  • Strategically and analytically capable to match day-to-day execution requirements
 
qualifications:
Desired

  • SQL and data analytics background.
  • Copywriting or content creation experience.
  • Team player with strong interpersonal skills
Skill Matrix



Skill Name

Level (1-5, 5 being the highest)

1 2 3 4 5

Years

Mandatory(Yes/No)

Description





Program Management

4

0-3 Years

Yes







Communication

4

0-3 Years

Yes







Analytics

3

0-3 Years

Yes



?

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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