Enrollment Representative 1

  • location: Dubuque, IA
  • type: Contract
  • salary: $15.89 per hour
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job description

Enrollment Representative 1

job summary:
Job Description:

Summary:

  • The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints.
  • A typical enrollment representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
Job Responsibilities:

Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:

  • High school diploma or GED preferred.
  • 2 to 4 years of customer service related experience required.
Required Skills:

  • Knowledge of healthcare and insurance terminology
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Attention to detail
 
location: Dubuque, Iowa
job type: Contract
work hours: 8 to 5
education: High School
experience: 4 Years
 
responsibilities:
Job Description:

Summary:

  • The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints.
  • A typical enrollment representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
Job Responsibilities:

Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 
qualifications:
Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:

  • High school diploma or GED preferred.
  • 2 to 4 years of customer service related experience required.
Required Skills:

  • Knowledge of healthcare and insurance terminology
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Attention to detail
 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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