Financial Customer Service Representative

  • location: Saint Louis, MO
  • type: Contract
  • salary: $17 per hour
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job description

Financial Customer Service Representative

job summary:
Job Description:

Essential job functions will include analyzing documents such as bank statements, pay check stubs, and tax forms and submitting additional requests for additional documentation needed. Communication and partnering within internal departments will be vital to ensure all documents are received. You may also be responsible for communicating with the customer requesting specific additional documentation.

Key attributes of the ideal candidate will include strong attention to detail, strong analysis skills and prior experience with mortgage documents. Open to new college graduates. Some banking experience preferable.

In a nutshell, these contractors will be taking inbound calls from Loss mitigation (customers going through hardships). The customers are unable to make mortgage payment and will have to fill out an application to reduce loan payment. The contractor will need to be able to navigate through various screens and analyze the applications and prepare for underwriters. They will also be looking at income documents (part of application). They need to manage time well, have good analytically skills, and ability to navigate through various screens. Helpful to have experience with mortgage documents but not required.











Skill







Required / Desired







Amount







of Experience







Expertise Rating





 

 









Prior mortgage document experience




Highly desired




2




Years




 




 




Previous Banking Experience




Desired




2




Years




 




 




strong analysis skills




Required




2




Years




 




 




Customer Service- Ability to talk to customers and ask for additional documents




Required




2




Years




 




 




Strong with Technology (ability to navigate on the computer and work with numerous screens)




Required




2




Years




 


 
location: Saint Louis, Missouri
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Essential job functions will include analyzing documents such as bank statements, pay check stubs, and tax forms and submitting additional requests for additional documentation needed. Communication and partnering within internal departments will be vital to ensure all documents are received. You may also be responsible for communicating with the customer requesting specific additional documentation.

Key attributes of the ideal candidate will include strong attention to detail, strong analysis skills and prior experience with mortgage documents. Open to new college graduates. Some banking experience preferable.

 
qualifications:
In a nutshell, these contractors will be taking inbound calls from Loss mitigation (customers going through hardships). The customers are unable to make mortgage payment and will have to fill out an application to reduce loan payment. The contractor will need to be able to navigate through various screens and analyze the applications and prepare for underwriters. They will also be looking at income documents (part of application). They need to manage time well, have good analytically skills, and ability to navigate through various screens. Helpful to have experience with mortgage documents but not required.

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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