Operations Specialist

  • location: Charlotte, NC
  • type: Contract
  • salary: $16 - $19 per hour
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job description

Operations Specialist

job summary:
Randstad Professionals is looking for an Operations Specialist.

location: Charlotte, North Carolina
job type: Contract
salary: $16 - 19 per hour
work hours: 9 to 5
education: Associate's degree
experience: 1 Years
Responsible for the tracking, maintaining, and timely payment of all homeowner's, flood, and private mortgage insurance of all escrowed and non-escrowed residential mortgage and home equity loans.

Ability to complete, examine, and interpret the periodically run escrow analysis and effectively communicate the results of the analysis to members who may have questions or concerns.

Provide support in all title administration responsibilities by monitoring the receipt, recording, and release of vehicle titles and other lien filings, which will include daily interaction with members, dealers and insurance companies as applicable.

Prepare various reports on a periodic and on an as-needed basis by gathering, categorizing, and summarizing data pertaining to the Credit Union's loan portfolio. Effectively research and resolve routine and complex member inquiries primarily on loan accounts as well as other general account information by using all methods of correspondence.

Process monthly billing statements, weekly adverse action notices and the ordering and re-ordering of loan payment booklets as-needed as well as follow up on the receipt of undeliverable notices and payment booklets.

Perform loan audit review on newly on-boarded loans as well as gather applicable loan files routinely requested by internal and external auditors.

Assist in drafting, implementing, and continuously enhancing departmental procedures.

Provide assistance as needed in servicing loan participation accounts including processing transactions as well as performing the daily remittance and monthly reporting of the mortgage investor program.

Perform other duties as assigned to contribute to departmental efficiency and work cooperatively with other departments to support each other in serving members.

Acquire and demonstrate knowledge of products and services. Maintain consistent compliance with credit union policies and procedures and regulatory laws applicable to position.

Complete annual regulatory compliance and required job related training as assigned; actively participate in job-related educational and professional development opportunities.


- 1+ year of Operations experience in the financial services industry

- Excellent customer service skills

- Strong written and verbal communication skills

- Strong problem solving and analytical skills

- Collaborates well with others

- Keen attention to detail

- Ability to perform under pressure to meet deadlines

- Associate's degree

If interested in this role, please contact Andrea Pattington at andrea.pattington@randstadusa.com

skills: Appraisals
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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