Service Center Associate

  • location: Fort Mill, SC
  • type: Contract
  • salary: $16 - $17 per hour
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job description

Service Center Associate

job summary:
Randstad Professionals is in search of a Service Center Associate in Fort Mill, SC.

 
location: Fort Mill, South Carolina
job type: Contract
salary: $16 - 17 per hour
work hours: 8 to 5
education: Unknown
experience: 2 Years
 
responsibilities:
  • Communicating directly with clients (Financial Advisors/Professionals) by phone for up to 90 percent of your day
  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
  • Educate clients on the use of technology to monitor, maintain, and service their operational needs
  • Communicate operational and financial industry policies and procedures
  • Assume ownership of inquiries and see them through to a timely resolution
  • Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors' best interest
  • Complete operational tasks including data input
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
 
qualifications:
  • Demonstrated effective use of consultative skills, PC Skills and system knowledge
  • Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized
  • Ability to work with all levels of clients, management and employees
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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