Logistics and Supply Chain Specialist

  • location: Atlanta, GA
  • type: Contract
  • salary: $16 - $17 per hour
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job description

Logistics and Supply Chain Specialist

job summary:
A Fortune 100 Company is currently looking to hire a Customer Logistics and Supply Chain Specialist to support various customers, retailers and Business Partners by processing orders and inquiries within the Supply Chain organization. This is a 12 month assignment.

The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using order management system & tools based on our established service level agreements.

Top Skills Needed:

  • Strong Computer Skills - Excel knowledge
  • Strong written and oral communication
  • Associates Degree / Bachelors Preferred
  • 1-3 years of experience
  • Attention to Detail
 
location: Atlanta, Georgia
job type: Contract
salary: $16 - 17 per hour
work hours: 8 to 5
education: Associate's degree
experience: 1 Years
 
responsibilities:
  • Single point of contact for our customers across Business units (MMBU, Food Service)
  • Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)
  • Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
  • Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need
  • Customer order management - Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
  • Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
  • Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
  • Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners
  • Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations
  • Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources
  • Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations
  • Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.
 
qualifications:
  • Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
  • Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
  • Must have a strong sense of urgency and be empowered to make timely and informed decisions
  • Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
  • Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
  • Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA's and deadlines
  • Ability to understand overall Company objectives and manage competing project and tasks
  • Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision
Click to Apply

 
skills: Supply Chain, Administration
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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