Our client, a Fortune 50 financial services company, is looking to bring on a large number of Research Remediation Analysts for a 6-24 month contract at their offices in Orlando.
location: Orlando, Florida
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 4 Years
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters. May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements. For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies. Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions. Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review. Other duties include project work related to process improvements, performance of ongoing reviews as needed. Typically generates reports and summarizes results. Typically performs team leadership, provides work direction. Acts as a mentor to lower level team members; may assist with their development.
- 5+ years experience with customer contact in financial services environment or 4+ years experience in one or more of the following: operations, underwriting, or quality assurance.
- Exceptional communication skills
- Ability to manage multiple screens at once
If this sounds like you, please apply today!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.