Workflow Coordinator

  • location: Dallas, TX
  • type: Contract
  • salary: $30.29 per hour
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job description

Workflow Coordinator

job summary:
Description:

Manager is looking for 5/18 starts

Flexible shift. Monday - Sunday 9am to 5:30pm


Below is the description for the Workflow Coordinator role.

- Responsible for understanding the concept of workflow, including:


o end-to-end processing

o assigning work and ensuring associates are not idle

o manage service level agreements (SLAs)

o ability to understand complexity of work and capacity requirements to meet SLAs

o liaising with business partners

o monitoring system outages, unplanned downtimes, and volume fluctuation

- Comfortable engaging with management and business partners to raise and discuss errors, issues, and opportunities for improvement.

- Understanding and coaching associates on QC errors

- Managing, reporting and coaching associates on performance metrics

- Assisting learning teams with associate knowledge gaps

Desired skills

- 1 - 2 years' experience working with an operations team and/or technology unit

- 2+ years of workflow management experience or management experience

- Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies

- Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives

- Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines

- Proactive and "no surprises" approach in communicating

- Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert

- Excellent interpersonal skills, positive attitude, team player, flexible

- Highly organized, adept at time management and problem solving.

 
location: Dallas, Texas
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
- Responsible for understanding the concept of workflow, including:

o end-to-end processing

o assigning work and ensuring associates are not idle

o manage service level agreements (SLAs)

o ability to understand complexity of work and capacity requirements to meet SLAs

o liaising with business partners

o monitoring system outages, unplanned downtimes, and volume fluctuation

- Comfortable engaging with management and business partners to raise and discuss errors, issues, and opportunities for improvement.

- Understanding and coaching associates on QC errors

- Managing, reporting and coaching associates on performance metrics

- Assisting learning teams with associate knowledge gaps

 
qualifications:
Desired skills

- 1 - 2 years' experience working with an operations team and/or technology unit

- 2+ years of workflow management experience or management experience

- Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies

- Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives

- Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines

- Proactive and "no surprises" approach in communicating

- Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert

- Excellent interpersonal skills, positive attitude, team player, flexible

- Highly organized, adept at time management and problem solving.

 
skills: Agile Development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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