Collections Representative

  • location: Phoenix, AZ
  • type: Contract
  • salary: $15 per hour
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job description

Collections Representative

job summary:
Our client is a multinational financial services company and one of the largest banks in the Unites States! Times are hectic right now but if you are looking for an opportunity in collections, we are actively hiring now!!

About the team:

These positions are with Home Lending Default Servicing supporting the company Vision by respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.

Duties:

  • Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
  • This role works in a professional, customer-centric, and high volume environment providing exceptional service while being empathetic to the customer's situation. Position is will require you to be able to sit for extended periods of time wearing a telephone headset
  • Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
  • Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
  • Consistently learn and apply operational policies and State & Federal regulations governing collection practices
  • Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics
Requirements:

  • 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or an AA/AS degree or higher
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Desired (Not Required) Qualifications:

  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Bilingual speaking, reading, and writing proficiency in Spanish/English
  • Knowledge and understanding of home lending or consumer lending
  • Knowledge and understanding of mortgage default servicing
 
location: Phoenix, Arizona
job type: Contract
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
Our client is a multinational financial services company and one of the largest banks in the Unites States! Times are hectic right now but if you are looking for an opportunity in collections, we are actively hiring now!!

About the team:

These positions are with Home Lending Default Servicing supporting the company Vision by respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.

Duties:

  • Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
  • This role works in a professional, customer-centric, and high volume environment providing exceptional service while being empathetic to the customer's situation. Position is will require you to be able to sit for extended periods of time wearing a telephone headset
  • Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
  • Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
  • Consistently learn and apply operational policies and State & Federal regulations governing collection practices
  • Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics
Requirements:

  • 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or an AA/AS degree or higher
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Desired (Not Required) Qualifications:

  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Bilingual speaking, reading, and writing proficiency in Spanish/English
  • Knowledge and understanding of home lending or consumer lending
  • Knowledge and understanding of mortgage default servicing
 
qualifications:
Our client is a multinational financial services company and one of the largest banks in the Unites States! Times are hectic right now but if you are looking for an opportunity in collections, we are actively hiring now!!

About the team:

These positions are with Home Lending Default Servicing supporting the company Vision by respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.

Duties:

  • Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
  • This role works in a professional, customer-centric, and high volume environment providing exceptional service while being empathetic to the customer's situation. Position is will require you to be able to sit for extended periods of time wearing a telephone headset
  • Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
  • Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
  • Consistently learn and apply operational policies and State & Federal regulations governing collection practices
  • Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics
Requirements:

  • 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; High School Diploma
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Desired (Not Required) Qualifications:

  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Bilingual speaking, reading, and writing proficiency in Spanish/English
  • Knowledge and understanding of home lending or consumer lending
  • Knowledge and understanding of mortgage default servicing
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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