Healthcare Customer Service Representative

  • location: Tampa, FL
  • type: Contract
  • salary: $16 per hour
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job description

Healthcare Customer Service Representative

job summary:
Our client is a national health insurance plan provider with multiple openings in your area!

Times are hectic right now but our client is looking to hire ASAP!

Hours :

Training: Monday - Friday 8am - 5pm

After Training: Monday - Friday 11am - 7:30pm

Job Duties: ?

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Requirements:

  • Requires a HS diploma or equivalent;
  • 1+year of previous experience in a Call Center environment
  • Previous healthcare call center experience is preferred, not required
 
location: Tampa, Florida
job type: Contract
work hours: 8 to 5
education: No Degree Required
experience: 1 Years
 
responsibilities:
Our client is a national health insurance plan provider with multiple openings in your area!

Times are hectic right now but our client is looking to hire ASAP!

Hours :

Training: Monday - Friday 8am - 5pm

After Training: Monday - Friday 11am - 7:30pm

Job Duties: ?

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Requirements:

  • Requires a HS diploma or equivalent;
  • 1+year of previous experience in a Call Center environment
  • Previous healthcare call center experience is preferred, not required
 
qualifications:
Our client is a national health insurance plan provider with multiple openings in your area!

Times are hectic right now but our client is looking to hire ASAP!

Hours :

Training: Monday - Friday 8am - 5pm

After Training: Monday - Friday 11am - 7:30pm

Job Duties: ?

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Requirements:

  • Requires a HS diploma or equivalent;
  • 1+year of previous experience in a Call Center environment
  • Previous healthcare call center experience is preferred, not required
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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