Customer Service Representative

  • location: Urbandale, IA
  • type: Contract
  • salary: $16 per hour
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job description

Customer Service Representative

job summary:
One of our top clients is looking for eager and enthusiastic customer service representatives!

Responsibilities: Answer incoming calls from plan participants and assisting and enrolling participants on Health & Benefits Enrollments. Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary. Will need to toggle on computer screens, researching information, typing notes, and speaking to client simultaneously. Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.

Ideal Candidate:

  • 1+years of Customer Service experience (Call Center is NOT required but strongly preferred)
 
location: Urbandale, Iowa
job type: Contract
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
Answer incoming calls from plan participants and assisting and enrolling participants on Health & Benefits Enrollments. Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary. Will need to toggle on computer screens, researching information, typing notes, and speaking to client simultaneously. Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.

 
qualifications:
1+years of Customer Service experience (Call Center is NOT required but strongly preferred)

 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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