Collections Specialist

  • location: Phoenix, AZ
  • type: Contract
  • salary: $16 per hour
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job description

Collections Specialist

job summary:
Title: Collector 3

Potential Start Date: 7/20

Duration: Temp to Perm Opportunity

Job Duties: These positions are with Home Lending Default Servicing supporting the client's vision by respectfully engaging, understanding and informing our customers of all available options for resolving their delinquency.

Shift/Hours: M-F, 11-8, OT and an occasional weekend shift may be required, candidates must be flexible

Pay Range: $16.00 Hourly

Location: Phoenix, AZ 85029

location: Phoenix, Arizona
job type: Contract
work hours: 8 to 6
education: High School
experience: 3 Years
  • Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
  • This role works in a professional, customer-centric, and high volume environment providing exceptional service while being empathetic to the customer's situation. Position is will require you to be able to sit for extended periods of time wearing a telephone headset
  • Taking inbound and/or making outbound calls utilizing an auto-dialer or direct dial system
  • Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
  • Consistently learn and apply operational policies and State & Federal regulations governing collection practices
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to follow policies, procedures and regulations that will be trained
  • Excellent verbal, written, and interpersonal communication skills & Strong telephone etiquette skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Find out what's in it for you:

  • Interactive interview preparation tips to help you land that next job
  • Weekly pay as a W-2 employee
  • Comprehensive benefit package
  • A dedicated recruiter, partner, & team of supporters to be available when you need assistance
  • A talent care team that will guide you throughout the hiring process
  • Redeployment services (ongoing support to help keep you employed)
Why choose Randstad?

  • At Randstad, we are simply Human Forward. What does that mean? We take a human approach by understanding and partnering up with career seekers just like you and find them the best opportunity that matches their skill sets and desire for financial stability.
  • We find jobs for people by bridging the gap through partnership and understanding what career steps you want to take.
  • Our recruiters use their curiosity, listening skills, and personality to make things happen.
  • Randstad hires the best professionals and results-oriented recruiters to put you back to work.
**Feel free to apply by emailing me a MS Word version of your resume then contacting me on my direct line listed below**

skills: $0-50 million
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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