Customer Care Specialist

  • location: North Richland Hills, TX
  • type: Contract
  • salary: $16 per hour
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job description

Customer Care Specialist

job summary:
Essential Duties:

Provide customer service to customers

This is a tier 2 problem solving team which helps customers with a variety of on concerns such as distressed shipments, invoicing discrepancies, customer set up, web support, etc.

Handles escalations regularly via phone and email

Track and manage work using a case management system

Review client's information and information provided by the customer to determine what caused the problem and use resolution guidelines to resolve the situation.

Make decisions within some guidelines

Manage time effectively to hit goals and insure timely follow up

Requirements:

High school diploma or equivalent

Proficiency in Microsoft Outlook

Very comfortable with a variety of computer systems

Effective communication, both written and oral - email communications are very common

Customer service knowledge and the ability to advocate for the customer

Great to have:

Transportation, Logistics or Operations experience

Experience in procurement, account payables or receivables

Currently, due to COVID, this is a mix of both work from home and work from office in this location, with the ultimate goal of work being done in office eventually. The Training class will be conducted safely onsite with all social distancing and precautions taken as per OSHA/CDC recommendation. This Training is 6-8 weeks in duration and attendance is mandatory during this time period.

 
location: North Richland Hills, Texas
job type: Contract
work hours: 8 to 5
education: High School
experience: 6 Years
 
responsibilities:
Provide customer service to customers

This is a tier 2 problem solving team which helps customers with a variety of on concerns such as distressed shipments, invoicing discrepancies, customer set up, web support, etc.

Handles escalations regularly via phone and email

Track and manage work using a case management system

Review client's information and information provided by the customer to determine what caused the problem and use resolution guidelines to resolve the situation.

Make decisions within some guidelines

Manage time effectively to hit goals and insure timely follow up

 
qualifications:
Requirements:

High school diploma or equivalent

Proficiency in Microsoft Outlook

Very comfortable with a variety of computer systems

Effective communication, both written and oral - email communications are very common

Customer service knowledge and the ability to advocate for the customer

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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