Project Coordinator

  • location: Plano, TX
  • type: Contract
  • salary: $22 - $26.66 per hour
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job description

Project Coordinator

job summary:
Our client, a Fortune 25 financial services company, is looking to bring on two Project Coordinators for a 6 month (temp to hire) assignment at their offices in Plano (remote to start).

The Global Business and Document Services is a global organisation providing document products and services to all internal business units global. GBDS products include Print, Mail, Image Capture, Content Creation, Secure Records and Transportation, all of which are supported by a portfolio of applications and tools to assist with every day business tasks.

location: Plano, Texas
job type: Contract
salary: $22.00 - 26.66 per hour
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years

The Product Support role is a cross product role requiring a balanced set of skills to support technical, operational and service related queries for GBDS' internal customers, as well as proving expertise support for the GBDS operations teams Globally.

Key Responsibilities

Work as part of a small product support team to triage and address incoming product support queries

Review, triage and distribute digital documents via the GBDS Digital Mail application

Evaluate, address and process incoming product support requests in line with internal Service Level Agreements set for the team

Analyse and route JPMC inbound documentation utilising GBDS tools and process

Perform product system updates in the form of data uploads and reporting, within a prescriptive set of standards and procedures

Communicate directly with internal customers to the required standards providing excellent customer service at all times

Organise and prioritise product support requests to minimise the customer impact

Support product team members through knowledge sharing, cross training and constant collaboration to ensure combined team success

Continuously look for opportunities to improve the customer experience and make recommendations internally for system improvements that add or create value to the customer experience

Be an advocate of GBDS products


Internship experience with a financial services company or experience as a Project Coordinator

Ability to work and communicate effectively maintaining a high standard of written and verbal communication

Ability to work as part of a virtual team delivering and managing change in a fast-paced environment.

Ability to prioritise different projects and align deliveries

Required Skills

A high level of proficiency in the use of desktop technology, web-based forms termed as product support tools and MS Office core applications

Initiative: be able to move product initiatives forward in a cross-functional and matrixed organizational model

Self-Directed: be an independent contributor who is comfortable working in a self-directed mode on multiple assignments

Analytical: strong analytical skills with complementary communications and presentation skills

Detailed: diligent attention to detail and accuracy

Team: be a strong team player and an ability to work in teams distributed across the globe

If this sounds like you, please apply today

skills: Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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