Enrollment Representative

  • location: Nashville, TN
  • type: Contract
  • salary: $19.49 per hour
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job description

Enrollment Representative

job summary:
Enrollment Representative Needed - Work Remotely!

The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical enrollment representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

location: Nashville, Tennessee
job type: Contract
work hours: 8 to 4:30
education: High School
experience: 5 Years
  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Identify additional needs customers may have and help them to upgrade products or services.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

  • High school diploma or GED preferred.
  • 5 to 7 years of customer service related experience required.
Required Skills:

  • Data Entry and Phone Skills
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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