Remote Leave Specialist

  • location: Dublin, OH
  • type: Contract
  • salary: $20 per hour
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job description

Remote Leave Specialist

job summary:
Job Description:

Tier 1 Specialists are responsible for resolving and triaging inquiries from employees and managers. This specific opening is to support our employee data management and employee relations team. Ideally, this person has some experience with HR systems data and employee relations. The person should be well versed in using multiple systems and have excellent multi tasking skills. We would prefer a candidate that is fluent in both English and Spanish.

What HR Service Center contributes

The HR Service Center is responsible for responding to and supporting the resolution of inquiries from managers, employees and HR regarding a wide variety of HR issues including payroll, benefits, compensation, etc.

General Roles and Responsibilities:

- Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete employee HR requests

- Operates within service level agreements

- Demonstrates customer service protocols and empathy for the personal circumstances of employees

- Ensures complete protection of employee data and complies with all data privacy processes and regulations

- Coaches employees and managers where future requests can be completed with self-service functionality

- Coaches and educates management on absence policies, practices and processes to create best in class processes.

Qualifications

- Bachelors in related field, or equivalent work experience, preferred

- Applies basic concepts, principles, and technical capabilities to perform routine tasks

- Follows established procedures to resolve readily identifiable technical problems

- Works under direct supervision and receives detailed instructions

- Ability to use multiple technical systems in one sitting (i.e. Case management, records manager, Human Capital system tools)

- Reliable and customer service oriented

- Preferred: fluent in Spanish

 
location: Dublin, Ohio
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
What HR Service Center contributes

The HR Service Center is responsible for responding to and supporting the resolution of inquiries from managers, employees and HR regarding a wide variety of HR issues including payroll, benefits, compensation, etc.

General Roles and Responsibilities:

- Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete employee HR requests

- Operates within service level agreements

- Demonstrates customer service protocols and empathy for the personal circumstances of employees

- Ensures complete protection of employee data and complies with all data privacy processes and regulations

- Coaches employees and managers where future requests can be completed with self-service functionality

- Coaches and educates management on absence policies, practices and processes to create best in class processes.

 
qualifications:
Qualifications

- Bachelors in related field, or equivalent work experience, preferred

- Applies basic concepts, principles, and technical capabilities to perform routine tasks

- Follows established procedures to resolve readily identifiable technical problems

- Works under direct supervision and receives detailed instructions

- Ability to use multiple technical systems in one sitting (i.e. Case management, records manager, Human Capital system tools)

- Reliable and customer service oriented

- Preferred: fluent in Spanish

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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