Consumer Collections Specialist

  • location: Chelmsford, MA
  • type: Permanent
  • salary: $4,000 - $43,000 per year
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job description

Consumer Collections Specialist

job summary:

We are seeking a Consumer Collector to follow up on all delinquent accounts more than 60 days past due. This is a great opportunity to work with an established Banking client and further your career.

*This position will be remote to start then brought in-house once safe to do so*

location: Chelmsford, Massachusetts
job type: Permanent
salary: $4,000 - 43,000 per year
work hours: 9 to 5
education: High School
experience: 2 Years
  • Work collection queues and make outbound calls
  • Review and document status of accounts
  • Initiate telephone contact on delinquent loans
  • Research accounts on the delinquent loan reports to ensure any errors are detected and corrected
  • Prepare correspondence for accounts requiring special handling
  • Utilize Collections system to document accurately
  • Determine reason for delinquency
  • Establish and monitor payment plans whenever possible
  • Meet and exceed goals monthly
  • Perform other job-related duties as assigned by Managers(s)

  • 2-3 years of recent/progressive consumer collections experience (previous call center experience preferred)
  • Excellent written and verbal communication skills
  • Experience successfully utilizing various computer programs including MS Office
  • Highly motivated and team oriented
  • Positive and persistent
  • Able to work in emotionally charged situations
  • Knowledge of collection laws such as Fair Debt Collection Act and Fair Credit Reporting Act
Please apply below or submit resumes to

skills: Credit & Collections, Consumer Collections
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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