Junior IT Support Analyst

  • location: Boston, MA
  • type: Contract
  • salary: $16 - $17 per hour
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job description

Junior IT Support Analyst

job summary:




Randstad is working with our client in Greater Boston area who is considered one of the Fastest Growing Companies over the past eight consecutive years in a row. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company then this is a great opportunity. We are looking for individuals with outstanding communication skills and technical knowledge and willingness to learn an adapt quickly.

Duties and Responsibilities:

  • Remotely troubleshoot issues on problem calls from clients and technicians.
  • Professionally and accurately handle customer requests including technical inquiries.
  • Answer routine questions regarding service installation, product features, and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
  • Alternative shifts may be required with this role.
Required Qualifications:

  • Proficient with Microsoft Office products, Word, Excel, Outlook
  • Excellent multitasking ability
  • Strong organizational skills
  • Excellent oral and written communication skills
  • Sound analytical ability, problem solving skills and technical knowledge
  • Highly motivated, energetic, self-starter
  • Great work ethic
  • Bachelors Degree REQUIRED - BA or BS
For consideration email your resume in MS Word format to Brittany Ela (brittany.ela@randstadusa.com)





 
location: Boston, Massachusetts
job type: Contract
salary: $16 - 17 per hour
work hours: 9 to 5
education: Bachelor's degree
experience: 0 Years
 
responsibilities:
Duties and Responsibilities:

  • Remotely troubleshoot issues on problem calls from clients and technicians.
  • Professionally and accurately handle customer requests including technical inquiries.
  • Answer routine questions regarding service installation, product features, and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
  • Alternative shifts may be required with this role.
 
qualifications:
Required Qualifications:

  • Proficient with Microsoft Office products, Word, Excel, Outlook
  • Excellent multitasking ability
  • Strong organizational skills
  • Excellent oral and written communication skills
  • Sound analytical ability, problem solving skills and technical knowledge
  • Highly motivated, energetic, self-starter
  • Great work ethic
  • A Bachelors Degree (BA or BS) is REQUIRED for consideration in this role.
For consideration email your resume in MS Word format to Brittany Ela (brittany.ela@randstadusa.com)

 
skills: Excel
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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