Customer Service Representative - Escalation

  • location: Chandler, AZ
  • type: Contract
  • salary: $17.51 per hour
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job description

Customer Service Representative - Escalation

job summary:
Job Description:

The representative role is inclusive to an inbound phone team environment assisting external clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.

Required:

  • Call center experience;
  • Financial Acumen;
  • High service aptitude;
  • Service to Sales acumen;
  • Strong communication skills (verbal and written); Innovative thinking;
  • Detail-oriented;
  • Strong problem solving and decision making skills;
  • Flexible; Team-oriented;
  • Client focused;
  • Positive attitude.
Call center experience desired

Training is 4 weeks Monday - Friday 9:30-6:30. If associate successfully completes training, shifts will be provided. Schedules can be ANYWHERE between 7am - 10pm with OT Monday-Sunday. It is critical that all potential associates understand that the shifts can be anywhere between these hours.

 
location: Chandler, Arizona
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Job Description:

The representative role is inclusive to an inbound phone team environment assisting external Merrill Lynch clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.

Required:

  • Call center experience;
  • Financial Acumen;
  • High service aptitude;
  • Service to Sales acumen;
  • Strong communication skills (verbal and written); Innovative thinking;
  • Detail-oriented;
  • Strong problem solving and decision making skills;
  • Flexible; Team-oriented;
  • Client focused;
  • Positive attitude.
 
qualifications:
Call center experience desired

Training is 4 weeks Monday - Friday 9:30-6:30. If associate successfully completes training, shifts will be provided. Schedules can be ANYWHERE between 7am - 10pm with OT Monday-Sunday. It is critical that all potential associates understand that the shifts can be anywhere between these hours.

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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