Operations Analyst

  • location: Charlotte, NC
  • type: Contract
  • salary: $19 - $23 per hour
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job description

Operations Analyst

job summary:
Randstad Professionals has an excellent opportunity to work at a top tier bank in the financial industry.

The candidate will be responsible for assisting with a diverse set of functions related to incident escalation, tracking, and reporting, as well as various process improvement efforts.

location: Charlotte, North Carolina
job type: Contract
salary: $19 - 23 per hour
work hours: 9 to 5
education: Bachelor's degree
experience: 5 Years
The preferred candidate will have the below background and credentials:

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels
  • Superior problem solving abilities
  • Strong organizational and multi-tasking skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
The candidate will be asked to do the following on a day to day basis:

  • Support incident escalation, tracking and reporting
  • Provide suggestion for operational process improvement initiatives, as well as enhancements to current escalation tracking system
  • Develop and monitor ad hoc reporting, as needed
  • Identify & engage key stakeholders in technology and operations as needed (from LOB perspective)
  • Ensure policies and controls are incorporated in business-as-usual (BAU) processes
  • Provide suggestion for operational process improvement initiatives
  • Create and update procedures and workflow documents
  • Develop and maintain strong working relationships
  • Effectively communicate across varying levels of the organization including senior management
  • Collaborate with team members in diverse geographical locations.
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skills: Project Management, Powerpoint, MS Office, Project Manager, Excel, Word, Project Management & Methodologies, Agile, PMI
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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