Customer Service Data Processor

  • location: El Paso, TX
  • type: Contract
  • salary: $15 per hour
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job description

Customer Service Data Processor

job summary:
Job description/day in the life:

These needs are due to USAA acquisition. The below functions remain the same and they will also be responsible for operational work that will be very similar in nature that includes updating accounts transitioning over from USAA. Essentially making updates so that USAA accounts are able to shift into their system.

  • More of a processor role; processing applications for new accounts through the system for the retail side
  • Will review applications for missing information and push them through
  • Utilizing dual monitors
  • High accuracy with input and reviewing information
  • Any missing items will require client contact; working with bankers, and branches to obtain missing information
  • CSR - de-escalation techniques; frustrated customers due to applications being held up
  • Will handle many types of applications, so not repetitive in that sense
  • Structured environment, client service environment
  • Outbound bound calls could range from 10-20/day
Qualifications

  • DATA PROCESSING - TOP PRIORITY
  • Call Center - needs to be able to handle phone calls
  • Previous work experience that has worked: Dish Center, ADP
  • Most important qualities for this role:

    • Dedicated to meeting metrics
    • Curiosity about the business (ask questions), reach out directly to managers and be eager to learn (goal is for them to go perm, would rather hire someone they are familiar with that is performing and convert them)
Metrics

Measured on both quality and quantity - same as FTE's

Quantity is measured in units/hr to gauge productivity - will look at efficiency with basic new accounts AND complex new accounts

Will be measure efficiency against their peers within a specific tenure group - each group should have a different knowledge base so they bunch employees that way to determine productivity within each group

Quality metric - randomly pulls quality checks and normally reps are held to 98% quality once ramped

 
location: El Paso, Texas
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 3 Years
 
responsibilities:
  • More of a processor role; processing applications for new accounts through the system for the retail side
  • Will review applications for missing information and push them through
  • Utilizing dual monitors
  • High accuracy with input and reviewing information
  • Any missing items will require client contact; working with bankers, and branches to obtain missing information
  • CSR - de-escalation techniques; frustrated customers due to applications being held up
  • Will handle many types of applications, so not repetitive in that sense
  • Structured environment, client service environment
  • Outbound bound calls could range from 10-20/day
 
qualifications:
Qualifications

  • DATA PROCESSING - TOP PRIORITY
  • Call Center - needs to be able to handle phone calls
  • Previous work experience that has worked: Dish Center, ADP
  • Most important qualities for this role:

    • Dedicated to meeting metrics
    • Curiosity about the business (ask questions), reach out directly to managers and be eager to learn (goal is for them to go perm, would rather hire someone they are familiar with that is performing and convert them)
 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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