Senior Call Center Specialist

  • location: Renton, WA
  • type: Contract
  • salary: $20 per hour
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job description

Senior Call Center Specialist

job summary:
Do you enjoy helping others? Are you an expert at showing empathy to patients when it matters most? How would you feel to work for one of the fastest growing organizations within the area? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

To submit your resume directly to the recruiter, complete the brief questionnaire below to request the typing and data entry assessment.

https://forms.gle/B7V5kxQFU7LQawbs7

Duration: Temp to Perm

Pay Rate: $19.00 to $20.00

Location: Renton, WA 98057

 
location: Renton, Washington
job type: Contract
work hours: 8 to 6
education: High School
experience: 2 Years
 
responsibilities:
  • Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary.
  • Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage.
  • Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data.
  • Adhere to HIPAA and patient confidentiality requirements
 
qualifications:
Skills:

  • MS Office
  • Effective Written and Verbal Communication Skills
  • Strong Customer Service Skills
  • The ability to show empathy and patience with escalated situations
Requirements/Qualifications:

  • High School Diploma
To submit your resume directly to the recruiter, complete the brief questionnaire below to request the typing and data entry assessment.

https://forms.gle/B7V5kxQFU7LQawbs7

 
skills: $0-50 million
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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