Customer Service Representative

  • location: Charlotte, NC
  • type: Contract
  • salary: $15 per hour
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job description

Customer Service Representative

job summary:
Randstad have a great opportunity within our Clients Fraud division.

The right candidate will work with the front office team to resolve fraud claims.

Experience:

  • Customer Service experience is required
  • Experience with debit card / credit card fraud
  • Exposure to fraud
  • Experience working in a high paced environment
  • Experience working in a time sensitive environment
 
location: Charlotte, North Carolina
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Responsibilities:

  • Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
  • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.
  • Uses a variety of sources for information, including online systems and tools/models.
  • May perform general account handling functions such as close account determination, holds, restraints, etc.
  • Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
  • May contact customers and/or vendors to validate transactions.
  • May maintain files, records, databases and prepare standard/routine management reports.
  • Prepares required documentation including Suspicious Activity Reports.
  • May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability.
  • Reviews more complex/unique situations with senior department staff.
 
qualifications:
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skills: Customer Service, Fraud Investigation
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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