Research Remediation Analyst

  • location: Saint Paul, MN
  • type: Contract
  • salary: $21.83 per hour
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job description

Research Remediation Analyst

job summary:
Our Client is Hiring!

Job details

  • Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans
  • Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
  • Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing
  • Required to take calls for the 800 number for 1 hr/day. Could be regarding a new complaint or a customer following calling to speak to their case owner for updates. (1-2 calls roughly within this window)
  • Complaints received when a front line office at WF files a complaint. Filters from complaint system (ECMP) into a queue where cases are then assigned out to agents
  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
  • Customers/cases that end up making it to these agents have already had an interaction at the bank level and are not satisfied with resolution
Qualifications

  • 2-3 YRS + TOP NOTCH CUSTOMER SERVICE CANDIDATES WITH TENURE (financial industry is beneficial but not required)

    • Talent must also possess strong analytical skills, investigative skills, high level escalation & resolution, etc
    • Personal bankers, QA/QC, claims analyst, escalations talent could do well here
    • System oriented - ability to maneuver between various systems and screens
 
location: Saint Paul, Minnesota
job type: Contract
work hours: 8am - 8pm
education: High School
experience: 1 Years
 
responsibilities:
Job details

  • Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans
  • Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
  • Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing
  • Required to take calls for the 800 number for 1 hr/day. Could be regarding a new complaint or a customer following calling to speak to their case owner for updates. (1-2 calls roughly within this window)
  • Complaints received when a front line office at WF files a complaint. Filters from complaint system (ECMP) into a queue where cases are then assigned out to agents
  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
  • Customers/cases that end up making it to these agents have already had an interaction at the bank level and are not satisfied with resolution
Qualifications

  • 2-3 YRS + TOP NOTCH CUSTOMER SERVICE CANDIDATES WITH TENURE (financial industry is beneficial but not required)

    • Talent must also possess strong analytical skills, investigative skills, high level escalation & resolution, etc
    • Personal bankers, QA/QC, claims analyst, escalations talent could do well here
    • System oriented - ability to maneuver between various systems and screens
 
qualifications:
  • Job details
  • Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans
  • Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
  • Qualifications
  • 2-3 YRS + TOP NOTCH CUSTOMER SERVICE CANDIDATES WITH TENURE (financial industry is beneficial but not required)

    • Talent must also possess strong analytical skills, investigative skills, high level escalation & resolution, etc
    • Personal bankers, QA/QC, claims analyst, escalations talent could do well here
    • System oriented - ability to maneuver between various systems and screens
  • Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing
  • Required to take calls for the 800 number for 1 hr/day. Could be regarding a new complaint or a customer following calling to speak to their case owner for updates. (1-2 calls roughly within this window)
  • Complaints received when a front line office at WF files a complaint. Filters from complaint system (ECMP) into a queue where cases are then assigned out to agents
  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
  • Customers/cases that end up making it to these agents have already had an interaction at the bank level and are not satisfied with resolution
 
skills: MS Office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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