Call Center Representative

  • location: Southborough, MA
  • type: Contract
  • salary: $15 - $16 per hour
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job description

Call Center Representative

job summary:
Our client is seeking a Call Center Representative to process customer orders, returns, credits, and complaints. This position is full time and reports to the Customer Service Supervisor.

 
location: Southborough, Massachusetts
job type: Contract
salary: $15 - 16 per hour
work hours: 8 to 5
education: No Degree Required
experience: 0 Years
 
responsibilities:
  • Answer a high volume of incoming calls while utilizing multiple databases and resources.
  • Process orders, returns, credits and exchanges for customers.
  • Assist customers identify available energy conservation programs, rules and applicable processes.
  • Assist customers using multiple forms of communication including but not limited to: phone, email, and chat.
  • Process and file customer correspondence accurately.
  • Prioritize and resolve customer issues.
  • Assist with administrative duties and special projects for multiple departments.
  • Work closely with other departments to resolve customer issues.
 
qualifications:
  • 1-2 years related experience and/or training
  • A High school diploma or GED is required. (college degree preferred)
  • Data Entry experience
Please click to apply and send resumes to christina.pescia@randstadusa.com.

 
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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