Healthcare Customer Service

  • location: Dublin, OH
  • type: Contract
  • salary: $16.50 per hour
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job description

Healthcare Customer Service

job summary:
Role: Customer Care Account Management Coordinator

# contractors Needed: 2

'Contract' or 'Temp to Perm': Contract

Work Location or % of Remote Work: 100% WFH for the most part. However, may be asked to come into the office occasionally for meetings/trainings.

Assignment Duration: 6 months

Shift: 11AM - 8PM (EST)

Description of Work:

Customer call overflow; assist customers with placing orders; monitor/track inventory waste; outbound calls to PBM helpdesks; data entry; send scripted emails to customers; scripted outbound one-off calls to customers; low reimbursement submissions for MAC appeals

Skills/Qualifications:

- Great customer service

- Comfortable speaking to customers on the phone

- Strong Communication Skills

- Team Player

- Detail-oriented

- Organized

- Savvy technical skills

Additional traits we're looking for include:

- Entry level/fresh out of college and eager/hungry to develop and possibly grow within a role

- PBM/Health Plan experience (ESI, United Health) a plus, but not required

- Pharm Tech Experience a plus, but not required

- Not jumping from role to role consistently

- Cohesive Resume

 
location: Dublin, Ohio
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Additional traits we're looking for include:

- Entry level/fresh out of college and eager/hungry to develop and possibly grow within a role

- PBM/Health Plan experience (ESI, United Health) a plus, but not required

- Pharm Tech Experience a plus, but not required

- Not jumping from role to role consistently

- Cohesive Resume

 
qualifications:
Skills/Qualifications:

- Great customer service

- Comfortable speaking to customers on the phone

- Strong Communication Skills

- Team Player

- Detail-oriented

- Organized

- Savvy technical skills

 
skills: Other
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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