Customer Service Representative

  • location: Lake Mary, FL
  • type: Contract
  • salary: $15 per hour
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job description

Customer Service Representative

job summary:
Administrator Finance Operations Payroll- Employee Payroll Support Team

The Payroll Administrator will work collaboratively in a team environment as part of the employee payroll support (EPS), group. Currently working remotely at home, however, the office location is Lake Mary Fl. and the candidate must have a secure location to allow them to work at home and be able to work in the office if needed.

 
location: Lake Mary, Florida
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 1 Years
 
responsibilities:
What you'll be doing....

- Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries

- Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume

- Accurately update employee call details in the employee payroll support case database

- Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee

- Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction

- Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues

- Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures

 
qualifications:
What we're looking for....

- A Bachelor's degree or equivalent work experience

- Excellent written and verbal communication skills with strong attention to detail

Even better if you have....

- Customer service experience in handling escalated calls

- Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)

- Possess knowledge of payroll practices, policies, and procedures

 
skills: Certified Payroll Professional
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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