Quality Assurance Analyst

  • location: Dallas, TX
  • type: Contract
  • salary: $26 - $28 per hour
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job description

Quality Assurance Analyst

job summary:
Do you have a strong background in Financial Services and Quality Assurance/Operations? Do you enjoy investigating and problem solving? If so, this may be the next exciting opportunity for you!

A Fortune 50 Financial Company located in Irving, TX is seeking a Quality Assurance (level 3) professional to join their team in December. This person will be conducting research on important cases and finding solutions while following compliance.

Please note this is a 12 month contract, with contract to hire possibilities. It will start off remotely and return to office at some point in the future.

 
location: Dallas, Texas
job type: Contract
salary: $26 - 28 per hour
work hours: 8 to 5
education: High School
experience: 3 Years
 
responsibilities:
  • Receive internal complaints surrounding the branch
  • Research the complaint with other LOB, different systems, and determine if this is a valid concern
  • If a concern you will transfer the case to another high lever department that will do a further investigation
  • If not a concern you will document what you found and close the case
  • Some phone work but not actually taking intake calls only communicating to gather information
 
qualifications:
3+ years of experience in one of the areas listed below is required:

  • Home Mortgage-Home preservation
  • Banking/financial services
  • Quality Assurance/Operations
  • Project management or research experience
  • High-level HR/Internal investigations
For immediate consideration, please apply today!

 
skills: Compliance, Banking Operations
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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