Remote Healthcare Representative

  • location: Lewisville, TX
  • type: Contract
  • salary: $16 per hour
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job description

Remote Healthcare Representative

job summary:
Our Client is Hiring!

Estimated Duration: 2 months (through 2/26/2021)

Schedule: 8:30AM-5:00PM (CST)

Description of Work:

  • Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
  • Responsible for reporting Adverse Events within the required timeframe
  • Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
  • Create and complete accurate referrals and applications and keep updated on policy or procedural changes
  • Resolve patient's questions and concerns regarding status of their request for assistance
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups or confirmations
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Interact with the patient referral sources to process new applicants
  • Steward patient accounts from initial contact through final approval/denial
  • Process all patient applications in accordance to set policy, procedures and PHI compliance
Skills/Qualifications:

  • High school education required
  • 2-4 years related experience
  • Experience should include knowledge of practices and procedure commonly used in a call center or customer service environment
  • Primary job functions do not typically require exercising independent judgment
  • Manage a high level of productivity
  • Ability to multitask while conversing
 
location: Lewisville, Texas
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Description of Work:

- Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution

- Responsible for reporting Adverse Events within the required timeframe

- Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly

- Create and complete accurate referrals and applications and keep updated on policy or procedural changes

- Resolve patient's questions and concerns regarding status of their request for assistance

- Enter detailed information into company proprietary software while conversing via telephone

- Place outbound phone calls for patient follow ups or confirmations

- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

- Interact with the patient referral sources to process new applicants

- Steward patient accounts from initial contact through final approval/denial

- Process all patient applications in accordance to set policy, procedures and PHI compliance

 
qualifications:
Skills/Qualifications:

- High school education required

- 2-4 years related experience

- Experience should include knowledge of practices and procedure commonly used in a call center or customer service environment

- Primary job functions do not typically require exercising independent judgment

- Manage a high level of productivity

- Ability to multitask while conversing

 
skills: Other:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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