Call Center Analyst
Do you enjoy working with numbers and have prior experience with process improvement, quality assurance, and workforce management?
Our client is seeking a Call Center Analyst to analyze operation metrics from various sources to maximize operational efficiency.
Work Hours: 9-6pm
location: Phoenix, Arizona
job type: Contract
work hours: 9 to 6
education: Bachelor's degree
experience: 1 Years
Responsible for performing assigned analyses and projects to solve a variety of business issues for a department or functional area.
Performs analysis of findings and trends using statistical and/or financial analysis, modeling, process documentation, profitability analysis, etc.; summarizes and presents findings to increase revenue, reduce expense, maximize operational efficiency, quality, compliance, etc.
Works with users to define business requirements and analytical needs; identifies and recommends potential data sources; compiles/mines data from a variety sources
Responds to requests for specific, customized reports.
1+ years quality assurance or reporting and analytical experience, preferable in a call center environment
Bachelors degree in programs such as applied mathematics, statistics, engineering, physics, accounting, finance, economics or computer sciences
Please respond to the post with a updated resume
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.