Customer Service Specialist

  • location: Houston, TX
  • type: Contract
  • salary: $19 per hour
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job description

Customer Service Specialist

job summary:
Shift: Monday - Friday 8-5

The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointments

that correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,

they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.

 
location: Houston, Texas
job type: Contract
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
Shift: Monday - Friday 8-5

The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointments

that correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,

they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.

 
qualifications:
Shift: Monday - Friday 8-5

The purpose of this job is to provide our customers with world class service. This position processes new customer orders, enters last demurrage free date for all import orders and cutoff for all export orders, sets appointments

that correspond to capacity, communicates pro-actively with customers on any loads that are at risk of operating off plan and tracks equipment that is on the customers facility (loads/empties) and seeks approval for bobtails where applicable. In addition,

they process pending customer charges and ensure orders are in a billable state. The success of the individual will be determined by customer satisfaction levels and meeting or exceeding established KPI's.

 
skills: Excel
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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