Sr. Client Lead

  • location: Chicago, IL
  • type: Permanent
  • salary: $110,000 - $120,000 per year
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job description

Senior Client Lead

To execute the client plan for the customer-loyal journey of a portfolio of small clients, a major client or category by delivering recognizable value which demonstrates how to gain competitive advantages and increased business results (ID Sales, overall revenue growth and Loyal HH growth) from applying customer insights and why customer loyalty matters.

Supports the Client Manager and Client Director and supervises Client Leads to deliver a seamless and proactive service across several clients and/or major category working with Solution experts to deliver client solutions using the suite of capabilities.

Nurtures strong client relationships and demonstrates an authoritative knowledge of the client and their category in order to advise in line with their strategies and to optimize engagements and revenue.

Develops and able to present insight solutions to client issues taken from insights delivered through tools, analysis & consultancy which drive business decisions in order to create measurable change and deliver measurable value (ID Sales, overall revenue, Loyal HH growth) to the Client's customers

Uses project management skills to anticipate, translate and champion needs of the Client into an achievable plan collaborating with the Solutions, Analysis, Comms & Media and Client teams in order to execute the plan.

Manage elements of the Organisation Engagement efforts, as delegated, toward enabling a sustainable customer-loyal culture (people, process, beliefs) within the client

Partner with peers to lead the integration of data, solutions and tools into our clients' collaborative business planning and measurement processes in ways that lead to consistent, efficient, effective utilization of customer insights to grow business results.

Clearly articulates and 'sells' the story, vision and services to colleagues and clients and proactively shares best practice with colleagues.


Bachelor's degree or equivalent in a related subject.

Functional Skills:

Data Interpretation

Category Management

Pricing & Promotions

New Product Development

Consultative Approach to Selling

Insight Presentation

Innovation Management

Retailer and FMCG Operations

Strategic Agility

Solution Design, Development & Management

Competitive Intelligence

Customer Insights

Due Diligence / Strategic Assessment

Generic Skills:

Business and Commercial Acumen

Change Management

Project Management

Data Analysis and Modelling

Stakeholder Management

Financial Analysis

Capabilities and Solutions

Leadership Skills:

Work as a team with others

Build strong relationships with colleagues

Identify opportunities

Identify personal priorities

Demonstrate enthusiasm

Deliver work to high standard

Solve challenging problems

Be driven to improve yourself and the way things are done

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